At LYKKEE, we are committed to delivering your jewellery safely, securely, and efficiently. Please read this Shipping Policy carefully before placing your order, as it outlines our shipping procedures, timelines, and responsibilities.

Order Processing

• Most orders are processed and dispatched within 24–48 business hours after payment confirmation.
• Orders are processed only on business days (Monday–Saturday), excluding Sundays and public holidays.
• During festive seasons, sale events, new launches, or unforeseen circumstances, dispatch timelines may be extended. In such cases, customers will be notified wherever possible.

Personalised & Made-to-Order Products

• Personalised, engraved, customised, or made-to-order jewellery requires additional processing time.
• If your order contains both personalised and ready-to-ship products, LYKKEE reserves the right to dispatch the ready-to-ship products first, followed by the personalised items in a separate shipment.
• Estimated processing timelines for personalised products will be communicated at the time of purchase.

Shipping Charges

Domestic Orders (India)

• Free standard shipping is available on all prepaid orders above ₹5,000.
• Shipping charges, where applicable, will be displayed at checkout before payment.
• Cash on Delivery (COD), if available, may attract additional handling charges.

International Orders

• International shipping charges are calculated separately based on the destination, weight, and dimensions of the shipment.
• Customs duties, import taxes, VAT, and any local government charges imposed by the destination country are the sole responsibility of the customer.
• LYKKEE is not responsible for delays caused by customs clearance or local authorities.

Order Tracking

• Once your order has been dispatched, tracking details will be shared via WhatsApp, SMS, and email (where applicable).
• Please allow up to 24 hours for the tracking link to become active after dispatch.

Multiple Shipments

To ensure faster delivery, some orders may be fulfilled from different warehouses or inventory locations.

• In such cases, your order may arrive in multiple shipments at no additional shipping cost.
• If you prefer all items to be shipped together, please contact our Customer Support before dispatch. Kindly note that this may increase the overall delivery timeline.

Estimated Delivery Timelines

Estimated delivery timelines are as follows:

• Metro Cities: 2–5 business days
• Other Locations within India: 3–7 business days
• Remote or Non-Serviceable Areas: Delivery timelines may vary depending on courier availability.

These timelines are estimates only and may vary due to weather conditions, natural disasters, strikes, government restrictions, transportation disruptions, courier delays, or other circumstances beyond LYKKEE's reasonable control.

Delivery Attempts

Our courier partners generally make multiple delivery attempts.

If delivery cannot be completed due to:

• an incorrect or incomplete shipping address,
• an unreachable phone number,
• repeated failed delivery attempts,
• refusal to accept the parcel, or
• failure to collect the parcel from the courier,

the shipment may be returned to LYKKEE.

In such cases:

• Additional shipping charges may apply if the customer requests the order to be re-dispatched.
• If the customer chooses to cancel the order after it has been returned to LYKKEE due to failed delivery attempts, refusal to accept the parcel, or an incorrect address provided by the customer, the original shipping charges and Return-to-Origin (RTO) charges incurred by LYKKEE will be deducted from the eligible refund amount, even if the order originally qualified for free shipping.
• Refunds, if applicable, will be processed only after the returned parcel has been received, inspected, and approved in accordance with our Return & Exchange Policy.

Address Accuracy

Customers are solely responsible for providing a complete and accurate shipping address, along with a valid contact number and email address.

• Address modifications can only be requested before the order has been dispatched.
• Once an order has been shipped, LYKKEE cannot guarantee address changes, rerouting, or interception of the shipment.
• LYKKEE shall not be responsible for delivery failures arising from incorrect or incomplete customer information.

Damaged or Tampered Packages

For your protection:

• Please inspect the package carefully before accepting delivery.
• If the package appears damaged, tampered with, opened, or resealed, do not accept the delivery.
• Inform the courier immediately and contact LYKKEE within 24 hours of the delivery attempt, along with photographs or videos of the package.

Claims relating to damaged or tampered packages may not be accepted if the package has been received without objection.

Incorrect, Missing or Lost Shipments

If you receive:

• an incorrect product,
• an incomplete order, or
• if your shipment appears to be lost in transit,

please contact our Customer Support within 48 hours of delivery (or the expected delivery date in case of a lost shipment), along with your order number and supporting photographs or evidence.

All claims will be investigated in coordination with our courier partners before any replacement, reshipment, store credit, or refund is approved.

Shipping Delays

While LYKKEE works with trusted courier partners, delivery timelines are ultimately dependent on third-party logistics providers.

LYKKEE shall not be held liable for delays arising from:

• adverse weather conditions,
• natural disasters,
• strikes or labour disputes,
• political unrest,
• customs clearance,
• transportation disruptions,
• incorrect customer information,
• force majeure events, or
• any circumstance beyond LYKKEE's reasonable control.

Fraud Prevention & Order Verification

To protect our customers and prevent fraudulent activity:

• LYKKEE reserves the right to verify customer identity, billing information, shipping details, or payment information before dispatching any order.
• Orders flagged as suspicious, high-risk, or involving payment irregularities may be delayed, cancelled, or require additional verification.
• LYKKEE reserves the right to refuse service, cancel any order, or decline future transactions where fraudulent activity or abuse of our policies is suspected.

Limitation of Liability

• Ownership and risk of loss pass to the customer upon successful delivery to the shipping address provided at checkout.
• LYKKEE's responsibility for delivery is fulfilled once the shipment has been marked as delivered by the courier partner to the address provided by the customer.
• LYKKEE shall not be liable for any indirect, incidental, or consequential losses arising from shipping delays or delivery issues beyond our reasonable control.

Contact Us

For any shipping-related questions or assistance, please contact our Customer Support team using the contact details provided on the Contact Us page of our website.

By placing an order with LYKKEE, you acknowledge that you have read, understood, and agreed to this Shipping Policy, along with our Terms of Service, Privacy Policy, and Return & Exchange Policy.