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Refund policy
At LYKKEE, every piece of jewellery is crafted with care and undergoes strict quality checks before dispatch. If for any reason you are not completely satisfied with your purchase, we're here to help in accordance with the terms below.
By placing an order on the LYKKEE website, you agree to this Return, Exchange & Refund Policy, along with our Terms of Service, Shipping Policy, Privacy Policy, and Legal Notice.
1. Mandatory 360° Unboxing Video
To protect both our customers and LYKKEE from courier-related issues and fraudulent claims, a continuous 360° unboxing video is mandatory for every order.
The video must:
- Begin before opening the sealed shipping package.
- Clearly show all sides of the parcel, including the shipping label and any security seals.
- Capture the entire unboxing process in one continuous recording without any pauses, cuts, edits, or interruptions.
- Clearly display the jewellery, invoice, authenticity certificate (if applicable), packaging, tags, complimentary gifts, and all contents received.
This video is mandatory for investigating claims relating to:
- Empty parcels
- Missing products
- Incorrect products
- Damaged products
- Tampered packages
- Missing accessories, certificates, packaging, or complimentary items
Claims submitted without a complete and uninterrupted 360° unboxing video may not be accepted.
LYKKEE reserves the sole right to determine whether the submitted evidence is sufficient to process any claim.
2. Return Eligibility
We offer a 3-day return window from the date your order is marked as delivered.
To qualify for a return, the product must:
- Be unused, unworn, and unaltered.
- Be returned in the same condition in which it was delivered.
- Be free from scratches, dents, polishing, resizing, cleaning, perfume exposure, chemical exposure, accidental damage, misuse, or signs of wear.
- Include the original jewellery box, pouch (if applicable), invoice, authenticity certificate (if applicable), tags, complimentary gifts, promotional items, and all accessories received with the order.
- Be securely packed to prevent damage during return transit.
Returns requested after the 3-day return period will not be accepted.
3. Non-Returnable Products
The following items are not eligible for return, exchange, or refund unless received in a damaged, defective, incorrect, or counterfeit condition:
- Personalised or customised jewellery
- Engraved products
- Silver coins
- Gift cards
- Products marked as Final Sale or Non-Returnable
- Products altered, repaired, resized, or modified after delivery
4. Return Approval & Quality Inspection
Every returned product undergoes a comprehensive quality inspection upon arrival at our warehouse.
LYKKEE reserves the right to approve or reject any return request if:
- The returned product has been used, worn, altered, damaged, or tampered with.
- Original packaging, tags, invoice, authenticity certificate, complimentary gifts, or accessories are missing.
- The returned product differs from the item originally shipped.
- The product fails authenticity verification or quality inspection.
- Fraudulent activity or misuse of our policies is suspected.
To protect both customers and the brand, LYKKEE may document returned products through photographs, videos, weight verification, hallmark verification, and other internal authentication procedures.
If a return fails inspection, LYKKEE reserves the right to reject the return and ship the product back to the customer at the customer's expense.
The decision of LYKKEE after inspection shall be final.
5. Missing Products in Return Shipments
If a customer claims to have returned multiple products but fewer items are received by LYKKEE, refunds will only be processed for the items actually received.
LYKKEE reserves the right to deduct an amount up to the full MRP of any missing item(s), including but not limited to:
- Jewellery
- Complimentary gifts
- Promotional products
- Silver coins
- Certificates
- Packaging materials
- Accessories
False claims regarding returned products may result in permanent restriction of future purchases and legal action where applicable.
6. Exchange & Replacement
Eligible products may be exchanged or replaced subject to stock availability.
The same eligibility conditions applicable to returns shall also apply to exchanges and replacements.
Replacement or exchanged products will only be dispatched after:
- The original product has been successfully returned or picked up, and
- The returned product has passed LYKKEE's quality inspection.
If the requested product is unavailable, customers may choose another eligible product by paying or receiving the applicable price difference.
7. Refund Policy
Refunds will be initiated only after:
- The returned product is received at our warehouse.
- The product successfully passes our quality inspection.
Refunds will always be processed based on the actual purchase price mentioned on the original invoice.
Price changes, promotional offers, discounts available after purchase, or changes in product pricing shall not affect the refund amount.
Original shipping charges, Cash on Delivery charges, convenience fees, gift-wrap charges, and similar service fees (if applicable) are non-refundable, except where the return is due to an error on LYKKEE's part.
If any item, certificate, complimentary gift, packaging component, or accessory is missing, damaged, replaced, or altered, LYKKEE reserves the right to:
- Deduct the corresponding value from the refund,
- Reject the refund request, or
- Return the product to the customer.
Refund timelines may vary depending on the customer's payment method and banking partner.
8. Return Process
Returns can be initiated through your LYKKEE account on our website or by contacting our Customer Support team.
Once your return request has been approved:
- Securely pack the product in its original packaging.
- Be available for the scheduled reverse pickup.
- Respond promptly to calls from our courier partner.
Failure to answer courier calls or remain available for pickup may result in cancellation of the pickup attempt. In such cases, the return process will need to be reinitiated, and processing timelines may be extended.
9. Reverse Pickup & Non-Serviceable Locations
While most pin codes are eligible for reverse pickup, some remote locations may only support forward delivery.
In such cases:
- Customers may be requested to return the product through India Post or another courier approved by LYKKEE.
- LYKKEE will reimburse reasonable return shipping charges up to ₹100 upon successful inspection of the returned product.
Any courier charges, duties, taxes, or other applicable fees exceeding ₹100 may be deducted from the customer's refund.
Customers returning products through self-arranged courier services are responsible for ensuring secure packaging and obtaining shipment tracking.
LYKKEE shall not be responsible for products lost or damaged while being returned through customer-arranged courier services.
10. Damaged, Incorrect or Empty Parcels
If you receive:
- A damaged product,
- An incorrect product,
- Missing items, or
- An empty parcel,
you must contact LYKKEE Customer Support within 48 hours of delivery.
Customers must provide:
- A complete uninterrupted 360° unboxing video,
- Clear photographs of the parcel,
- Photographs of the shipping label,
- Photographs of the received contents.
Claims submitted after 48 hours or without sufficient supporting evidence may not be accepted.
LYKKEE reserves the sole right to determine the validity of such claims.
11. Package Tampering
Customers are requested to inspect every shipment before accepting delivery.
Please refuse delivery if the package appears:
- Torn
- Opened
- Re-taped
- Damaged
- Tampered with
- Missing original LYKKEE branding (where applicable)
- Otherwise suspicious
If a visibly tampered package is accepted without adequate supporting evidence, LYKKEE may not be able to honour claims relating to damage, missing items, or tampering.
Where shipments are insured, LYKKEE will coordinate directly with the courier partner, provided the customer refuses delivery of visibly tampered packages.
12. Product Authentication
To protect customers and prevent fraudulent returns, every LYKKEE jewellery piece may be verified using internal authentication methods, including but not limited to:
- BIS Hallmark verification
- Product weight verification
- Internal identification markers
- Manufacturing records
- Quality inspection records
- Product photography
Products failing authenticity verification will not qualify for refunds, exchanges, or replacements.
13. Customer Responsibilities
Customers are responsible for:
- Inspecting the parcel before accepting delivery.
- Recording and preserving a complete 360° unboxing video.
- Preserving all original packaging until the return period expires.
- Not removing product tags if intending to request a return.
- Handling the jewellery with reasonable care during the return window.
- Cooperating with LYKKEE and courier partners during any investigation.
Failure to comply with these responsibilities may affect eligibility for returns, exchanges, replacements, or refunds.
14. Fraud Prevention
LYKKEE maintains a zero-tolerance policy towards fraudulent activity.
We reserve the right to refuse returns, exchanges, replacements, refunds, Cash on Delivery orders, future purchases, or customer accounts where we reasonably believe there has been:
- Product swapping.
- Returning counterfeit or imitation jewellery.
- Returning a product different from the one originally shipped.
- Missing products in return shipments.
- False claims of damage, missing items, or empty parcels.
- Edited, incomplete, or manipulated unboxing videos.
- Intentional damage to products.
- Abuse of promotional offers or complimentary gifts.
- Repeated misuse of return or refund policies.
- Payment disputes or chargeback abuse after successful delivery.
- Multiple suspicious orders linked to the same customer, address, payment method, IP address, device, or other identifiers.
- Any attempt to obtain products or refunds through deception.
Where fraud is reasonably suspected, LYKKEE reserves the right to:
- Reject the claim.
- Cancel pending orders.
- Restrict future purchases or payment methods.
- Report the matter to courier partners, payment gateways, or relevant authorities.
- Initiate appropriate civil or criminal legal proceedings.
The decision of LYKKEE regarding fraudulent activity shall be final.
15. Orders Purchased Through Third-Party Platforms
Products purchased through marketplaces, retail partners, or any source other than the official LYKKEE website shall be governed by the return and refund policy of the respective platform or seller.
LYKKEE may not be able to process direct returns for such purchases.
16. Limitation of Liability
LYKKEE shall not be liable for delays or inability to process returns, exchanges, replacements, or refunds arising due to circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, strikes, courier disruptions, technical failures, force majeure events, incorrect customer information, or customer unavailability during pickup.
17. Changes to this Policy
LYKKEE reserves the right to amend, modify, suspend, or update this Return, Exchange & Refund Policy at any time without prior notice.
The version published on the LYKKEE website at the time of purchase shall govern the respective transaction.
Need Assistance?
If you require any assistance regarding returns, exchanges, or refunds, please contact the LYKKEE Customer Support Team through the contact details available on our official website.