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Product & Quality
Is your jewellery hypoallergenic?
Most 925 sterling silver jewellery is suitable for sensitive skin. However, if you have specific metal allergies, please check the product description or contact us before purchasing.
Will my silver jewellery tarnish?
Yes. Sterling silver naturally tarnishes over time due to exposure to air, moisture, and chemicals. It can be easily cleaned to restore its shine.
Is your jewellery made of real silver?
Yes, all our jewellery is crafted from 925 BIS Hallmarked Sterling Silver, ensuring authenticity and quality.
What does 925 silver mean?
925 Sterling Silver contains 92.5% pure silver and 7.5% alloy, making it durable for everyday wear.
What is a BIS Hallmark?
A BIS Hallmark is a certification that verifies the purity and authenticity of silver jewellery according to Indian standards.
Orders
How do I place an order?
Simply add your favourite jewellery to the cart, proceed to checkout, and complete the payment to place your order.
Can I modify or cancel my order?
Orders can usually be modified or cancelled before they are dispatched. Contact our customer support as soon as possible.
Do you offer Cash on Delivery (COD)?
No
Can I order through WhatsApp?
Yes! You can place your order directly through WhatsApp by contacting our team.
Shipping
Do you ship across India?
Yes, we deliver to most locations across India.
How long does delivery take?
Orders are generally delivered within 3–7 business days, depending on your location.
How can I track my order?
Once your order is shipped, you'll receive a tracking link and tracking ID via SMS, email, or WhatsApp.
Is shipping free?
Yes, Shipping is free for all order above 5000 rupee. And for order below 5000 need to pay the basic delivery charge according to the location.
Returns & Exchanges
Do you accept returns?
State your return policy clearly, including the return window and conditions.
Can I exchange my jewellery?
What if I receive a damaged or incorrect product?
Please contact us within the specified time with photos of the product and unboxing video without any edit. We'll resolve the issue promptly after verification.
Jewellery Care
How do I clean my silver jewellery?
Use a soft polishing cloth or a mild soap solution. Avoid harsh chemicals and abrasive cleaners.
Can I wear silver jewellery every day?
Yes! 925 sterling silver is suitable for daily wear with proper care.
Can I wear silver jewellery while bathing or swimming?
It's best to remove your jewellery before bathing, swimming, exercising, or using perfumes and lotions to maintain its shine.
How should I store my jewellery?
Store each piece separately in an airtight pouch or jewellery box, away from moisture and direct sunlight.
Payments
What payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking, and other secure online payment options.
Are online payments secure?
Yes. All payments are processed through secure and encrypted payment gateways.
OTHERS
How can I contact your support team?
You can reach us via WhatsApp, email, Instagram, or our Contact Us page.
Are bracelet and necklace sizes adjustable?
Many of our designs feature adjustable chains. Please check the product description for sizing details.
Is your jewellery suitable for gifting?
Absolutely! Our jewellery makes a perfect gift for birthdays, anniversaries, weddings, festivals, and other special occasions.